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🧠 Trauma-Informed Digital Engagement (with Clients)
🎥 Watch: Trauma-Informed Communication in YCP (Loom video coming soon)
📩 Step-by-Step Guidance
Using Your Case Plan (YCP) with clients is more effective when mentors and social workers apply trauma-informed communication principles. Clear, consistent, and supportive engagement helps clients feel safe and understood.
Trauma-Informed Communication in YCP
Key strategies include:
- Repetition helps: Repeat key instructions or reminders
- Predictability reduces anxiety: Keep routines and messages consistent
- Avoid assumptions: Don't assume the client has other supports or prior knowledge
- Use simple, low literacy language: Keep instructions clear and easy to follow
- Avoid acroynms: Spell things out to prevent confusion
- Normalize questions: Encourage clients to ask for clarification without judgement
Engagement Tips for Mentors + Social Workers
- Conduct frequent, small check-ins rather than long, infrequent messages
- Celebrate small wins to reinforce progress and motivation
- Repeat key details when assigning tasks or explaining steps
- Ask clients, "Does this help?" to confirm understanding
- Model professional norms gently (puntuality, responsiveness, clear communication)
🛠️ Tip: Small, consistent gestures of engagement build trust and improve client follow-through.