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❓ Frequently Asked Questions (FAQ)
🌟 General Questions
📱 What is this app?
This app helps you stay connected with your legal team and caseworkers, manage court dates and visits, and securely share important documents — all in one place!
💸 How much does it cost?
For Attorneys & Professionals:
Use the app with up to 10 clients — totally free.
Need more? Agencies can purchase custom pricing plans to support more users or unlock extra features.
For Parents, Caregivers, and Youth:
It’s always 100% free. No one should have to pay to access their own case information.
🚀 Getting Started
📝 How do I create an account?
You’ll get an invite email or text from your legal team. Just follow the link to create your account and download the app.
🔑 What happens when I sign up?
- Accept the invite
- Create your profile
- Join your case(s)
- Start messaging, RSVPing to visits, and sharing documents!
👥 Users & Guests
🧑💼 What is a User?
A user is a professional with full app access on a case — like an attorney, caseworker/social worker, or peer mentors. Users can:
- Manage cases
- Communicate with clients and team members
- Assign tasks and schedule events
- View and update detailed case information
👀 What is a Guest?
A guest is someone invited to a case but with limited access — like a CASA volunteer or outside helper.
🔒 Guest Access Details
- Guests only see info related to their assigned case and role.
- For example, a CASA volunteer might see visit schedules but not all case details.
- Guests cannot access other cases or sensitive info beyond their permissions.
💰 Funding & IV-E Funds
🏛️ How do we get IV-E funds?
This app helps organize your case but doesn’t provide funding directly. Your agency must follow state/federal rules to apply for IV-E funds, and the app helps keep everything tracked.
⚙️ Startup Process & Logistics
🏢 How does setup work?
For statewide offices:
- The pilot program starts with selected counties/agencies.
- Training sessions are provided to all users and partners.
- Centralized account creation and invites sent via email.
- Ongoing support throughout rollout.
For other or non-statewide setups:
- Organizations can sign up separately.
- Custom onboarding and training scheduled.
- Admins manage invites and user roles.
💬 Communication & Security
🗨️ Can I chat with my caseworker?
Yes! Send messages, photos, and documents securely. You can chat one-on-one or in groups with people involved in your case.
🔐 Is my info safe?
Definitely! We use strong security measures to keep your data protected and control who can see what. For more information, please visit our Trust Center here.
👀 How do I know if someone read my message?
The app shows read receipts so you know when your message is seen.
🛠️ Troubleshooting & Support
🆘 What if I have trouble using the app?
Check the Help Center inside the app or contact support anytime. We’re here to help with sign-up, messaging, uploading files, and more!